The Management of Eko Electricity Distribution Company Plc (EKEDC) has urged customers to embrace modern electronic payment for electricity consumption, as it works towards eliminating cash payment.
Chief Financial Officer of the distribution company, Joseph Esenwa disclosed that the effort was to reduce payment queues at some of the EKEDC offices. By embracing the electronic payment option, customers will be convenient with the company’s service.
Esenwa enjoined customers to take advantage of the new multiple payment channels been provided by the company to ensure convenient and seamless payments. He explained that the new payment options were designed to offer all customers security, greater convenience and choice while intending to make the payment process more efficient.
According to Esenwa, the company is working towards stopping receiving cash payment in its offices because it has provided many robust options for customers to pay electricity bills. “There is really no need to come to the office for payment. Customers will save themselves from the inconvenience of being defrauded if they always make payments through our approved channels and collect their receipts.”
By expanding payment platforms, customers can make payments and purchase tokens seamlessly by using scratch card vouchers. These are sold by vendors and agents across its networks.
Esenwa stated that for example Quick teller can be accessed on mobile devices through internet banking on online banking portals.
He said the electricity distribution company is committed to providing its customers with high level service by introducing multiple security and convenient payment channels. This is another aspect of the company’s innovation to provide effective service to its customers.
The EKEDC boss said, the company had created a whistle-blowing platform to enable customers reveal or report illegal and unethical activities in a safe, confidential and secure manner for immediate attention. The platform allows customers report anonymously by making using of multiple channels: a toll free hotline, an email platform, a web-based service and a mobile app available on Android. He explained that the new platform is one of the many measures put in place to encourage a culture of transparency and accountability.
He stressed that EKEDC was committed to high standards of openness, probity and accountability.